LAST UPDATED
1 September 2026
Who We Are
AquariumCraft is a professional aquarium installation, maintenance, cleaning and design company based in North West London. Our website address is aquariumcraft.co.uk. You can contact us using contact form.
What Information We Collect
We collect information you provide directly to us when you fill in our contact form, request a quote or get in touch by phone, email or WhatsApp. This includes your name, phone number, email address, postcode and any details you share about your aquarium or the service you require.
We also collect certain information automatically when you visit our website. This includes your IP address, browser type, the pages you visit and how long you spend on them. This information is collected through cookies and similar technologies.
How We Use Your Information
We use the information we collect to respond to your enquiries and provide the services you have requested, send you quotes and booking confirmations, follow up on visits with written summaries and parameter records, improve our website and understand how visitors use it, and comply with any legal obligations we are subject to.
We do not use your personal information for automated decision making or profiling.
Who We Share Your Information With
We do not sell, rent or trade your personal information to third parties. We may share your information with trusted third party service providers who help us operate our website and run our business, including our website hosting provider, email service provider and booking or scheduling tools. These providers are required to handle your data securely and only use it for the purposes we specify.
We may also disclose your information where required to do so by law or in response to a valid legal request.
How Long We Keep Your Information
We keep your personal information for as long as is necessary to provide our services and comply with our legal obligations. Contact form enquiries and customer records are typically retained for up to 3 years. You can request that we delete your information at any time by contacting us at [email protected].
Cookies
Our website uses cookies to improve your experience. Cookies are small text files placed on your device when you visit a website. We use the following types of cookies:
Essential cookies that are necessary for the website to function correctly and cannot be switched off.
Analytics cookies that help us understand how visitors use our website so we can improve it. We use Google Analytics for this purpose. You can opt out of Google Analytics by installing the Google Analytics opt-out browser add-on.
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.
Your Rights
- Under the UK General Data Protection Regulation you have the following rights regarding your personal information:
- The right to access the personal information we hold about you.
- The right to have inaccurate information corrected.
- The right to have your information deleted in certain circumstances.
- The right to restrict or object to how we use your information.
- The right to data portability, meaning you can request a copy of your information in a commonly used format.
- To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.
How We Protect Your Information
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, loss or misuse. Our website uses SSL encryption to secure data transmitted between your browser and our server.
Third Party Links
Our website may contain links to third party websites including social media platforms and review sites. We are not responsible for the privacy practices of those websites and we encourage you to read their privacy policies before providing any personal information.
Changes to This Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. When we make changes we will update the date at the top of this page. We encourage you to review this policy periodically.
Contact Us
If you have any questions about this privacy policy or how we handle your personal information, please contact us: